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Patricia Rovira from Co Galway had a stressful experience in Dublin airport
My mum came to Ireland for a long weekend on September 11th from Spain. We usually fly with Ryanair and until now, we didn't have any complaints.
She wasn't checking in luggage because it was only a weekend, so we decided to give it a go with the online check-in service, but that particular weekend Ryanair was having problems with its site and its online check-in.
She flew from Girona airport near Barcelona without any problems but when going back things were a little bit bitter.
We were queuing at the check-in desk in Dublin airport and some Catalan people were in front of us.
All of a sudden, the girl at the Ryanair check-in area started to give out to them because they hadn't checked in online and hadn't entered their personal details online, so she had to do the job manually. The astonished passengers were trying to explain to her that there seemed to be a problem with their site.
Enough is enough, I thought, and jumping the queue, I went to the girl and tried to explained it to her, too. Then, she said: "I'm not going to have a row with you."
It's not about rows, it's all about manners! It was not our fault or our problem if the site had been having troubles.
It was upsetting too because we all had a lovely weekend here and I'm sure all those passengers were looking forward to going home to tell their beloved ones about their fantastic weekend in Ireland.
Bernard Keogh from Clontarf, Co Dublin, has little time for Aer Lingus's hand-luggage limits
You are correct to highlight the fact that Aer Lingus is hugely out of step with its competitors when it comes to hand-luggage limits (Go, Travel Tales, October 18th).
A friend flying with Aer Lingus from Berlin to Dublin had to pay a baggage penalty for carrying a laptop. Nowadays he always flies with Ryanair to and from Berlin. EasyJet advertises no weight limit for hand luggage "within reason".
Most people can get away with a 10kg bag for a trip of up to five days or so. This weighs things heavily in Ryanair's favour.
If Aer Lingus wants to put more bums on seats then why does it not raise its absurdly low hand-luggage limit of 6kg (only useful for an overnight) to a more reasonable figure? It must lose many thousands of passengers each week to Ryanair for this reason alone.